Webshop FAQs

Can't find the answer you're looking for? We've shared some of our most frequently asked questions to help you out!


Covid-19 Update
We're following government guidelines throughout our supply chain to keep our amazing workers and customers safe at this time. Our distribution network is busier than ever right now trying to ensure that you receive your beer and gifts in a timely manner.


Are Boss Brewing Beers gluten free?
Yes! Despite our beers being brewed with gluten containing ingredients; malted barley, wheat, and oats, we use Brewer's Clarex during our brewing process to ensure all of our beers are gluten-free. Here’s the scientific bit:


Brewer’s Clarex is an enzyme that degrades the epitopes on the antigen which causes the immune response known as Celiac disease. By degrading the responsible epitopes, the antigen is rendered harmless because there is no longer anything to interact with the human immune system. This process
doesn’t affect the taste of our beers.


We test each of our beers after being brewed and can confirm the gluten content is under 20ppm in each bottle as sold. By UK and European law, foods and beverages must contain less than 20ppm to be classified as gluten-free and therefore, all of our beers are within the gluten-free guidelines.


Deliveries & Orders


How will my order be delivered?
Your Boss Brewing beers and other orders will always be delivered for free and within 48 working hours with our chosen courier; DHL.

Orders placed before 12pm will be processed and shipped the same working day, orders placed after 12pm will be processed on the next working day.


You will receive an email from us when your order is on it’s way - this includes a link to track your parcel so you can monitor your Boss Brewing order as it travels to you.


Due to the current pandemic and extreme volumes our warehouse and couriers are experiencing, there may be some disruption in the delivery service. Please allow up to 7 working days to receive your entire order.


My order hasn't arrived within the expected delivery timescale, what do I do?
If you do not receive your Boss Brewing order within 2 working days of receipt of your ‘out for delivery’ email please firstly use the tracking link included on the email to check your parcel with the courier. If your order seems to have an issue please contact us with your order number and details at hello@bossbrewing.co.uk at your earliest opportunity and we will investigate for you.


My Boss Brewing order has been damaged in transit, what do I do?
Working with busy couriers and glass means that sometimes accidents can happen and damages can occur. If your order has not been delivered by the courier due to damage in transit, or if your order appears to be damaged on opening please email us at hello@bossbrewing.co.uk with the details and a photo, and we shall investigate and organise for a replacement to be shipped to you.


If part or all of your Boss Brewing order appears to be damaged when opening, please be very careful to avoid any broken glass as shards may remain and can be very difficult to see on intact bottles. We recommend you dispose of all bottles in the original packaging, even if only a few are damaged to avoid
any injury. Boss Brewing Co. Ltd. do not take responsibility for any injuries which occur if damaged in transit or on opening.


General


I want to provide you with feedback, who shall I contact?
We love receiving feedback about our products and brand and respond to every email we receive! Please email us at hello@bossbrewing.co.uk and one of the Boss Brewing Team will come back to you within 2 working days.


I'm a retailer and would like to stock your beer! How can I do this?
We stock our delicious and crafty beers in multiple wholesalers and online retailers across the UK and beyond! Please email sales@bossbrewing.co.uk and we’ll endeavour to find a solution that works for you.


I have a question which isn’t answered in your FAQs - who shall I contact?
Email us on hello@bossbrewing.co.uk and we will come back to you
within 2 working days (although usually much sooner!).


Nutrition


Are Boss Brewing beers gluten free?
Yes, please see above.


Are Boss Brewing beers vegan?
Almost all of our beers are vegan and brewed with 100% natural ingredients. However, there are exceptions where we have used lactose, so please read the descriptions carefully.


Subscriptions


How do I create a subscription?
Signing up for a Boss Brewing subscription is simple! When adding the beer(s) of your choice to your cart from our online shop select 'Subscribe & Save 10%' instead of 'One-time purchase' and choose your frequency, e.g. deliver every 3 weeks, then simply click 'Add to Cart'. Repeat this for each of our beers
you wish to receive!


Why subscribe?
Creating a Boss Brewing subscription comes with many fantastic benefits! Firstly, you'll receive 10% off your order, every order.
It's super convenient! No more manual orders, you can arrange to have your favourite beers automatically ordered and shipped to you as often as you like.
Order more than 12 bottles a month or 24 every 2 months and you'll automatically join our Boss Brewing Rewards Scheme! Rewarding you with free gifts and exclusive discounts for being an amazing advocate of Boss Brewing.


Can I pause or amend my subscription? If so, how do I do this?
You have the control and flexibility to pause, skip, edit, and manage your upcoming orders, including swapping or adding products and changing the frequency. You can make changes to your subscription at any time through your account. Simply log in and select 'manage subscriptions'. Alternatively, email us at hello@bossbrewing.co.uk and we will complete any amendments on your behalf. If you qualify for our Rewards Scheme you can pause your subscription for up to 8 weeks and remain in the scheme.


Can I cancel my subscription?
You can cancel your subscription at any time through your Boss Brewing account or by emailing us hello@bossbrewing.co.uk. You also have the option to pause and amend your subscription.


How do I resume a subscription that I have paused?
You can resume your subscription at any time through the 'manage subscriptions' function on your account. Alternatively, email us at hello@bossbrewing.co.uk and we'll be happy to help!

GET IN TOUCH!

01792 450978

hello@bossbrewing.co.uk

176 Neath Road, Landore, Swansea, SA1 2JT